FAQ

Q:What Information Do We Collect ?

A:We collect information you submit on our site, such as your order information, your voice, product usage information, device and other automatically collected information.


Q:What Do We Use Your Information For ?

A:We are committed to providing better products and service for customers. These information will be very helpful to the process.


Q:Do We Disclose Any Information to Outside Parties ?

A:We do never sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Q: What is the after-sales guarantee of products of Anpro?

A: From the day of purchase of our Anpro products, if it is not deliberately destroyed, we will provide a full refund or replacement for free within 6 months. Within one year, based on the severity of the product's problem, a partial refund or replacement will be based.

 

Q: If I buy a Anpro product and there is a problem with the product, how can I contact you?

A: You can contact us via the following email address consumer@anpro-tek.com. Our staff will respond to your questions within one working day. Please directly attach your order number when you contact us, which will help us to solve your problem faster.


Q: I want to buy Anpro products, how can I find your products?

A: Our products are available on Amazon online malls, including but not limited to US Amazon.com, Amazon.de, and Amazon.co.uk. You can find our products in Amazon stores by searching for the product title or brand name Anpro.


Q: Why do I see two very similar products but the prices are different?

A: Our products are constantly being updated. In order to meet the needs of customers, we have been improving our products, both in terms of quality and richness of accessories. If you encounter two very similar products and cannot make a choice, you can contact us to provide you with advice or tell you the difference.


Q: If the product I bought is no longer available, and I cannot buy a new one, what can you do for me?

A: If your product cannot be used due to quality problems, and you find that the product is no longer on sale, please feel free to contact us. If we still have stock, we can directly arrange a replacement to you. If there is no product of the same type but there is an upgraded version of the product, we can also send you a higher-priced upgrade version for free.


Q: Why do I sometimes contact the brand or the seller but never receive a response?I tried to contact the seller proactively, but I did not receive any response.

A: Anpro's customer service staff are all dedicated staff, and will reply within one working day upon receipt of message. Through customer feedback, we discovered the possible reason for this misunderstanding: there are other stores that are not officially authorized by us that are also selling our products. When customers buy products from these stores and leave messages to these stores, customers may not get reply from them. So when you encounter this situation, please contact us through the only contact email on our website(consumer@anpro-tek.com).


Q: I purchased a set of products and I like the parts very much except one part is broken and cannot be used. In this case, can I get a free replacement for this broken part?

A: Thank you very much for your support and love of our products. In this case, if we have a separate part, we can definitely send you a replacement for free. If we do not have the replacement, we will provide you with a partial refund. Or depending on the situation, we can send you a complete set of products for free.


Q:The product I received may be defective, what should I do?

A: I am very sorry that you have encountered such a problem. At this time, please contact us first through the email below consumer@anpro-tek.com, we will help you solve the problem as soon as possible after confirming the situation.


Q: What is the use of the registration on Anpro official website?

A: When you contact us, provide valid information that you have registered with Anpro, and the after-sales guarantee time of your purchased our products will be automatically extended by 3 months. If you are a loyal buyer of our brand, we may contact you for inviting you to try out our new product for free.


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